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Thursday, March 17, 2011

iPhone Ranks Highest in Customer Satisfaction Among Other Smartphones

It’s J.D.Power survey time once again, and as is becoming the norm Apple’s iPhone has come out top, voted by users as the handset they are most satisfied with.

As 9to5Mac reports, Apple came out top ahead of competitors Motorola and HTC, with RIM’s BlackBerry being ranked last.

The categories the J.D.Power judges look at are:
Operation (30%); physical design (30%); features (20%); and battery function (20%). For smartphones, the key factors are: ease of operation (26%); operating system (24%); physical design (23%); features (19%); and battery function (8%).

The iPhone’s design, ease of use and iOS operating system received special mention in the survey results.


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